Terms of Service

1. Acceptance of these Terms

By creating an account, browsing, placing an order, listing an item, or otherwise using the Services, you agree to these Terms and to the additional policies incorporated here by reference, including our Privacy Policy, Cookie Policy, Acceptable Use & Prohibited Items Policy, Returns & Refunds Policy, and Intellectual Property & DMCA Policy. If you sell on the Marketplace, the Seller Agreement also applies. If you do not agree, do not use the Services.

If you use the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Eligibility and accounts

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to use the Services. The Services are intended for users in the United States and are not directed to anyone in a jurisdiction where the Services would be unlawful.

You are responsible for keeping your account credentials confidential and for all activity under your account. You agree to provide accurate information and to keep it current. Notify us promptly at admin@pim-pro.com of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion as described in Section 15.

3. Our role — a venue, not the seller

PIM Marketplace is an online venue that lets independent third-party sellers list trading cards, collectibles, and related items ("Items") and lets buyers discover and purchase them. We are not the seller of the Items. The contract of sale for any Item is formed directly between the buyer and the seller. We do not manufacture, inspect, authenticate, take title to, store, or ship Items unless we expressly state otherwise in writing for a specific program.

Sellers are solely responsible for their listings, descriptions, images, pricing, grading and condition claims, packaging, shipping, tax collection where applicable, and for the Items themselves, including their authenticity, legality, quality, and fitness. We provide tools (such as catalog data, search, messaging, offers, checkout, payment processing facilitation, and shipping-label generation) to help buyers and sellers transact, but we do not guarantee any seller, buyer, Item, or transaction.

Because we are an intermediary, disputes about an Item or a transaction are primarily between the buyer and the seller. We may, but are not obligated to, help resolve them as described in our Returns & Refunds Policy.

4. Buying: orders, offers, and availability

Listings are invitations to purchase, not binding offers. Adding an Item to your cart may place a temporary reservation ("hold") on that Item so it is not sold to someone else while you check out; holds expire after a limited time, and an expired hold releases the Item. Placing an order is your offer to buy; a sale is confirmed only when payment is authorized and the seller's inventory is successfully reserved. If an Item becomes unavailable, is mispriced, or a hold expires, we or the seller may cancel the affected order and, where you were charged, arrange a refund of that amount.

Best Offer / negotiation. Some listings allow you to submit an offer below the list price. An offer is a binding proposal to buy at the price you name and is subject to a limited number of counter-offers, an expiration time, and a limited window to complete purchase after acceptance. Submitting or accepting an offer, and completing checkout on an accepted offer, creates a binding commitment to buy on those terms.

Prices are shown in U.S. dollars (USD) unless stated. Shipping charges, and taxes where applicable, are calculated at checkout and shown before you pay. We and sellers strive for accuracy but do not warrant that listing descriptions, images, catalog data, pricing, or availability are error-free.

5. Payments, processing, and taxes

Payments are processed by our third-party payment processor, Stripe, Inc. ("Payment Processor"), including through Stripe Connect, under which we facilitate payment to sellers on their behalf. By paying, you authorize the Payment Processor and us to charge your selected payment method for the order total, including the Item price, shipping, and applicable taxes and fees. Your use of the Payment Processor is subject to its own terms and privacy policy, and you authorize us to share transaction information with it as needed to process payments.

When you buy from a seller, we may collect the payment and then remit the seller's share (net of our commission and fees) to the seller, subject to the timing and hold rules in the Seller Agreement. We do not store full payment card numbers on our systems.

Taxes. You are responsible for any taxes associated with your purchases except those we or a seller are legally required to collect. Sellers are responsible for determining, collecting, and remitting any sales or similar taxes on their sales, except in the limited circumstances where a taxing authority requires us to collect and remit tax as a marketplace facilitator. Any taxes we are required to collect will be shown at checkout.

6. Shipping, delivery, and confirming receipt

Sellers are responsible for fulfilling orders promptly and for packaging Items appropriately. Shipping options, costs, and timeframes are set by the seller and shown at checkout. Sellers may generate shipping labels through our integrated shipping provider, Shippo, and its supported carriers; title and risk of loss pass as described in the applicable sale terms and the Returns & Refunds Policy.

For shipped orders, if you do not report a problem within the window described in the Returns & Refunds Policy, the order may be automatically treated as received. For local pickup or hand-off orders, receipt may be confirmed using a PIN or similar mechanism. Confirming receipt (or an auto-confirmation) can trigger release of the seller's payout, so review your order before confirming.

7. Returns, refunds, and disputes

Returns, refunds, cancellations, and dispute handling are governed by our Returns & Refunds Policy, which is part of these Terms. Because sellers are the sellers of record, return eligibility and seller-specific policies may vary by listing. If a buyer opens a dispute, the associated payout to the seller may be frozen pending resolution. Chargebacks initiated with your bank or card issuer are handled under the Payment Processor's rules and may result in account restrictions.

8. Selling on the Marketplace

If you list or sell Items, you additionally agree to the Seller Agreement, which governs listing standards, fees and commission, payments and payout holds, fulfillment obligations, taxes, and related matters. In the event of a conflict between the Seller Agreement and these Terms with respect to selling, the Seller Agreement controls for that subject.

9. Fees and commission

Browsing and buying are generally free to buyers, except for the Item price, shipping, and applicable taxes. Sellers pay a commission of 8% of the Item price, plus any other fees set out in the Seller Agreement. We may change fees prospectively as described in Section 21. Payment Processor fees may also apply.

10. Your content, reviews, and messages

The Services let you submit content such as listings, images, descriptions, reviews, ratings, feedback, offers, and messages to other users ("User Content"). You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting and display), publish, publicly display, and distribute your User Content in connection with operating, promoting, and improving the Services. This license continues for content that others have relied on (such as reviews tied to a completed order) even after you remove it or close your account, to the extent reasonably necessary.

You represent and warrant that:

• you own or have the rights to your User Content and to grant the license above;
• your User Content is accurate and not misleading, and does not infringe or violate any third party's intellectual property, privacy, publicity, or other rights;
• your reviews and feedback reflect a genuine transaction or experience and are not fake, incentivized, or manipulated; and
• your User Content complies with our Acceptable Use & Prohibited Items Policy.

We may, but are not required to, review, moderate, edit, refuse, or remove User Content, and may withhold, suspend, or remove reviews or feedback that we believe violate our policies. Messaging tools must be used only for legitimate transaction-related communication; using them for spam, harassment, or to take transactions off-platform to avoid fees is prohibited.

11. Acceptable use

Your use of the Services must comply with our Acceptable Use & Prohibited Items Policy. Among other things, you must not: sell prohibited or counterfeit items; infringe others' rights; circumvent fees or take transactions off-platform to evade buyer/seller protections; scrape, crawl, or harvest data except as expressly permitted; interfere with or overload the Services; bypass security or rate limits; upload malware; misrepresent yourself; manipulate search, offers, reviews, or pricing; or use the Services for money laundering, fraud, or any unlawful purpose.

12. Our intellectual property

The Services, including the PIM Marketplace name and logo, software, design, text, graphics, and the compilation of catalog and listing data, are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purpose. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Services except as expressly permitted. All rights not expressly granted are reserved. To report infringement, see our Intellectual Property & DMCA Policy.

13. Third-party services, sellers, and links

The Services rely on and link to third parties, including the Payment Processor, shipping and carrier providers, and the PIM inventory/catalog system used by sellers. We are not responsible for third-party services, sellers, buyers, or websites, or for their acts, omissions, content, products, or policies. Your dealings with them are solely between you and them, and may be subject to their own terms.

14. Privacy

Our Privacy Policy and Cookie Policy explain how we collect, use, and share personal data. By using the Services, you acknowledge those practices.

15. Suspension and termination

You may stop using the Services at any time and may request account closure. We may suspend, restrict, or terminate your access, remove listings or content, or cancel transactions, with or without notice, if we believe you have violated these Terms or our policies, created risk or possible legal exposure for us or others, or if required by law. We may also discontinue the Services or any feature at any time. Sections that by their nature should survive termination (including Sections 10, 12, 16–24) survive.

16. Disclaimer of warranties

The Services and all items, content, and materials are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that any item, listing description, grade, condition claim, authenticity representation, catalog data, or price is accurate, complete, or reliable. We do not authenticate items or guarantee any seller, buyer, or transaction. Any purchase decision is made at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

17. Limitation of liability

To the fullest extent permitted by law, in no event will PIM Marketplace, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or items, arising out of or relating to the Services or these Terms, whether based on contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total commission and fees we actually earned from the transaction(s) giving rise to the claim in the six (6) months before the event giving rise to the liability, or (b) USD 100.

These limitations are a fundamental basis of the bargain between you and us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless PIM Marketplace and its affiliates and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your User Content or listings; (c) your Items or transactions; (d) your violation of these Terms or any law or third-party right; or (e) any dispute between you and another user. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate.

19. Dispute resolution, arbitration, and class-action waiver

Please read this Section carefully. It requires you and us to resolve most disputes through binding individual arbitration instead of in court and waives your right to a jury trial and to participate in class or representative actions.

a. Informal resolution first. Before starting an arbitration, you agree to first contact us at admin@pim-pro.com with a written description of the dispute and to attempt in good faith to resolve it for at least 60 days.

b. Agreement to arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, except as modified here. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

c. Class-action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.

d. Jury-trial waiver. You and we waive any right to a trial by jury.

e. Small-claims and IP carve-out. Either party may bring an individual claim in small-claims court if it qualifies. Either party may also seek injunctive or equitable relief in court to protect its intellectual-property rights.

f. Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice with your name and account email to admin@pim-pro.com (subject line "Arbitration Opt-Out"). Opting out does not affect any other part of these Terms.

g. Location and costs. Arbitration will take place in Los Angeles County, California, or another mutually agreed location, or by video where available. Payment of filing and arbitrator fees is governed by the administrator's rules.

h. Severability. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court; the rest of this Section remains in effect.

20. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws rules. To the extent a Dispute is not subject to arbitration and may be brought in court, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

21. Changes to the Terms and Services

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting a notice on the Services or updating the "Last updated" date. Changes are effective when posted unless stated otherwise. Your continued use of the Services after changes take effect means you accept the updated Terms. We may also add, change, or remove features of the Services at any time.

22. Electronic communications and notices

You consent to receive communications from us electronically, including by email and by notices posted on the Services, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. We may send transactional and service messages related to your account and orders. Legal notices to us must be sent to admin@pim-pro.com and, where required, to Pro Inventory Management LLC, 12603 Beverly Blvd, Whittier, CA 90601.

23. General terms

Entire agreement. These Terms and the policies incorporated by reference are the entire agreement between you and us regarding the Services and supersede prior agreements on that subject.

Assignment. You may not assign these Terms without our consent. We may assign them, including in connection with a merger, acquisition, or sale of assets.

Severability and waiver. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver.

Force majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control.

No agency. No agency, partnership, joint venture, or employment relationship is created by these Terms.

24. Contact us

Questions about these Terms? Contact admin@pim-pro.com or, for legal notices, admin@pim-pro.com.

PIM Marketplace is operated by Pro Inventory Management LLC, 12603 Beverly Blvd, Whittier, CA 90601.