Returns & Refunds Policy

1. Confirming receipt of your order

Shipped orders. After your order is delivered, you have a window of 48 hours to confirm receipt or report a problem. If you take no action within that window, the order may be automatically confirmed as received.

Local pickup / hand-off. Receipt is confirmed using a PIN or similar mechanism at the time of pickup.

Confirming receipt (or an auto-confirmation) can release the seller's payout, so please inspect your item before confirming. If something is wrong, report it before the window closes.

2. If something is wrong

If your item did not arrive, arrived damaged, or is materially not as described (for example, wrong item, or a materially inaccurate grade, condition, or authenticity claim), you should:

1. Contact the seller through the Marketplace messaging tools to try to resolve it; and
2. If unresolved, deny receipt / open a dispute within the applicable window, or contact admin@pim-pro.com.

Opening a dispute may freeze the seller's payout for that order until the matter is resolved.

3. Returns and seller policies

Return eligibility, timeframes, and conditions may vary by seller and by item, subject to the minimum protections in this policy and applicable consumer-protection law. Sellers may publish their own return policy on their storefront or listings; that policy applies in addition to (and may not fall below) these baseline protections. Some items may be marked final sale where the law permits. Returned items generally must be sent back in the same condition received, with any grading slabs or packaging intact, using tracked shipping.

Baseline window. Buyers may request a return within 30 days of delivery for items that did not arrive, arrived damaged, or are materially not as described. Items accurately described are returnable only where a seller’s own policy or the law allows, and some items may be designated final sale where permitted.

4. Refunds

Approved refunds are issued to your original payment method through our payment processor and may take several business days to appear, depending on your bank or card issuer. Refunds may cover the item price, and shipping where appropriate, consistent with the reason for the refund and the seller's policy.

Effect on commission. When a refund is issued, the commission on the refunded portion is returned so that the net amount reversed from the seller reflects the amount refunded to the buyer less any commission already returned. The exact allocation follows our then-current fee and refund rules.

5. Disputes and our role

If the buyer and seller cannot resolve a problem, either may ask us to review the matter. We may (but are not obligated to) mediate, request evidence such as photos and tracking, and make a good-faith determination about refunds or release of held funds under this policy. Our determination is intended to be a fair resolution of the platform-level dispute; it does not limit any rights you may have directly against the counterparty or under law. While a dispute is open, related payouts may remain frozen.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of using our dispute process, it will be handled under the payment processor's rules. We encourage you to contact us first, as chargebacks can take longer and may result in account restrictions. Sellers are financially responsible for chargebacks on their orders.

7. Cancellations

Orders may be canceled before shipment if the item becomes unavailable, is mispriced, a hold expires, or the buyer and seller agree. Where you were charged, a cancellation will be refunded as described above.

8. Contact

Need help with an order? Contact admin@pim-pro.com.